Trolley Setup

Before you can withdraw your winnings, you’ll need to complete the following three steps. Please note that you’ll have to complete them again in Trolley, even if you’ve done them before.

• Withdrawal Method Setup

• Tax form Submission

• ID Verification

You will find the links for these steps on your Wallet home.

You can also find links to these steps in the new payout tab of your Wallet. Note you will need to set up your withdrawal method before you can submit your tax form.

Withdrawal Method Setup

You can start setting up your withdrawal method by clicking on the ‘Add Payout Method’ button on your payout tab.

You will be asked to fill in your general information to continue. Please fill in the required details and click on next.

Next you will be asked to verify your phone number.

After phone number verification, you can continue setting up your payout method. Fill in your bank information and click on Save. Here is an example form for US persons.

You have now set up your payout method successfully.

You will be able to add multiple payout methods and mark one of them as active. You will also be able edit or delete the payout methods.

Tax form Submission and Review

You can submit your tax form by clicking on ‘Complete a Tax form Button’ from your Payout tab.

Continue to fill in your details and submit your tax form. You will be required to submit either a W-8BEN form if you are a non-U.S. person or a W-9 form if you are a U.S. person.

If your tax form contains any warnings, it will remain in ‘Submitted’ status until the Payments team manually reviews it.

Otherwise your tax form moves to the reviewed status immediately.

You can upload more than one tax form. The latest tax form will be considered and it will void all other previously submitted forms.

The tax withholding rate is based on your tax form.

ID Verification

You can complete your ID Verification by clicking on “Complete Verification” button from your Payout tab.

Please follow the instructions to verify your identity.

Once you provide the required documents and photos, your ID verification will be approved.

Once the above three steps are complete you are now setup to withdraw your winnings. Your winnings will now be in available status.

If you have further questions please ask in the forums or contact support.